WG5 User Services & Impact
WG5 is the core of the LEAPS European User Offices, a platform for exchanging on all relevant issues and experiences, with the goal of harmonising procedures and best practices as much as possible. This goal is pursued by organising recurrent online thematic workshops on relevant topics proposed by the participants and selected according to priority.
Another goal is to harmonise the preparation of user metrics and statistics to support EU Projects, especially TNA (i.e. the new NEPHEWS Projects). ESUO, The European Synchrotron and Free Electron Laser Users Organisation, also plays a very important role in WG5, allowing User Offices to better relate to the user community and its needs. Thus, a fix part on the WG5-meetings’ agenda is an update of the current activities within ESUO given by the ESUO EB-member R. T. Lechner.

From 2022, WG5 has met every 2-3 months and has organised 12 thematic workshops on the following topics:
- 1st WG5 online Workshop, January 24th, 2023.
Topic: “Specific beamtime allocation management for external projects”
- 2nd WG5 online Workshop, May 11th, 2023
Topic: “Safety Forms and Procedures”
- 3rd WG5 online Workshop, September 26th, 2023
Topic: “Proposal types and evaluation workflow (hubs, fast track, more)”
- 4th WG5 online Workshop, January 24th, 2024
Topic: “NEPHEWS Project: Presentation of Appendix 3”
- 5th WG5 Online Workshop, May 21st, 2024
Topic: “BESSY SOP – Standard Operating Procedures
- 6th WG5 Online Workshop, June 24th, 2024
Topic: “Rolling Access at Desy;
New RIANA Project”
- 7th WG5 Online Workshop, February 24th, 2025
Topic: “WG5 contribution to the LEAPS Roadmap”
- 8th WG5 Online Workshop, April 3rd, 2025
Topic: “Presentation of OSCARS Proposal AI4UO”
- 9th WG5 Online Workshop, June 24th, 2025
Topic: “Cybersecurity in research infrastructures and current work of the PaN Cybersecurity Forum”
- 10th WG5 Online Workshop, October 14th, 2025
Topic: “OSCARS Proposal for AI4EU/ LEAPS Plenary Meeting”
- 11th WG5 online workshop, July 7th, 2026
Topic: “Access2Access project: Questionnaire & Future of European TNA/ ESUO GA report“
- 12th WG5 online workshop, August 31st, 2026
Topic: “WG5 Safety SubGroup/WG5 next plans “
Main achievement of the group is the creation of a very strong network among User Offices that allows to compare procedures and best practices, harmonise forms and databases, and optimise user interfaces.

- Realize an AI tools supporting User Offices joining future European or LEAPS Incubator projects for AI development, in collaboration with other LEAPS WGs
- organize workshops within WG5 to exchange actual experiences on AI implementation;
- Continue collaboration among User Offices

| Michela | Bassanese (Co-spokersperson) | Elettra | michela.bassanese@elettra.eu |
| Rainer T. | Lechner (Co-spokersperson) | ESUO | rainer.lechner@unileoben.ac.at |